FAQ
GENERAL INFORMATION
Who is Fashion Penny?
Fashion Penny is a wholesale jewelry company based in Philadelphia, PA in the United States. We offer high quality, affordable, fashion jewelry in the latest styles. We are dedicated to providing the best products at truly wholesale prices as opposed to simply discount prices.
What products do you carry?
We have a full range of jewelry products available to suit everyone’s taste. We specialize in exclusive, limited release jewelry that is fashioned after the best designers and those seen on the hottest celebrities. We carry a full line of gold jewelry, silver jewelry and lead free jewelry. We have jewelry for every day wear to formal occasions. Whether you are looking for conservative, classic pieces or to make a statement, Fashion Penny is the perfect place to provide it. We have three convenient ways to buy and you can purchase from our best selling pieces featured on our website or our entire inventory of fashion jewelry.
Our designs are inspired by the jewelry worn by Hollywood celebrities so you too can have the looks as seen on the runways and red carpets. Enjoy jewelry inspired by the designs worn by Angelina Jolie, Megan Fox, Scarlett Johansson, Eva Mendes, Penelope Cruz, Beyonce, Jennifer Garner and all your favorite stars!
Feel like a star yourself by wearing timeless classics and the latest fashion jewelry trends by wearing designs inspired by the most well known and sought after designers such as Tiffany & Co., Cartier, Gucci, Prada, Fendi, John Hardy, Lagos, David Yurman, Harry Winston, Buccellati, Van Cleef & Arpels, Piaget, Bulgari and more. We deal with sterling silver, genuine yellow, white and rose gold, brass, stainless steel, resin and lead free jewelry designs. Our jewelry is often accented with a wide range of genuine and laboratory created gems such as diamonds, cubic zirconium, color stones, pearls, coral, jade, marcasite, rhinestones, Swarovski crystal and much, much more!
How many different designs do you carry?
We maintain at least 5,000 different products that you can choose from. We offer our best selling, most popular items listed on our website or you can download our product sheets and see our full line. Our inventory changes continually because we supply limited edition, high demand items. If you want the latest fashion jewelry, Fashion Penny is the place to go!
Do you have a print catalog?
No, we do not supply a print catalog. The reason we can offer true wholesale pricing as opposed to merely discount jewelry is we use product sheets. This is the way all true wholesale business models work. Many so called wholesale jewelry distributors really offer discount jewelry. They have fancy websites with staff updating their online shopping cart daily. This, however, costs money and that overhead is then built into your cost. The result is discount jewelry supplies as opposed to true wholesale pricing.
Instead of spending money on labor for someone to continually data enter our ever changing product line, we add the best selling, most popular items to our website and let you see the rest via our downloadable product sheets. This ensures you always have the latest information to choose from and we do not spend money on needless labor. This cost savings is then passed on to you, our retailers, for true wholesale pricing instead of just discount jewelry prices. We may not have the snazziest website or the most eye-catching catalog. But with our way of doing business you always get the latest product information and you get the best possible pricing!
How do you work?
We offer quality fashion jewelry at true wholesale prices to retail locations throughout the world. There are three ways to purchase from us as described here. All our products are located and shipped from the US. All products are available and will be shipped no later than 48 hours after ordering for fast delivery. Plus we guarantee all our merchandise 100% with free return shipping if you are not completely satisfied! We only carry the latest fashions and our ever changing inventory is available to be shipped immediately. We do not sell any item on back-order. Once a supply is sold, it is gone from our inventory. Not only does this guarantee fast shipping of your merchandise but also that you will receive the hottest, exclusive fashion jewelry!
How do I start using you as my wholesale distributor?
The great part about Fashion Penny is that we have created an easy way to order from us whether you are a large retail outlet or just starting your small, home business. All you need to do is decide which of our buying levels you want to choose from (link), then look through our merchandise and choose the quantity you want to buy. We are so sure you will be satisfied with our selection and quality that we back this promise with a 100% guarantee including free return shipping.
I have no sales experience. Can I do this?
Many successful business people started out with no experience and you can too! But we do not just sell you our wholesale merchandise. We help you be successful with our continual advice and materials you can use to enhance your business. We give you fashion, business and marketing advice for the latest ways to make sure you are successful. We want your business to be successful and will help you get there. All you have to do is put forth the effort and learn from our many years of experience!
Why should I use you as my wholesale provider?
There are many reasons Fashion Penny is the best wholesale jewelry distributor. We provide true wholesale pricing, we offer three tiers for buying so you can be comfortable with your investment whether a small budding business or corporate enterprise. We offer a wide array of jewelry and quality craftsmanship. Plus, we back all our products with a complete money back guarantee including free return shipping.
We also ensure you have all the tools to make sure you are successful with regular tips and tools that you can use to make sure you are using the best selling techniques and utilizing the latest in advertising and marketing resources.
Fashion Penny has a stellar reputation, providing quality jewelry at wholesale prices with reliable customer service. We provide the latest fashions and timeless classics plus we back all our products with a 100% guarantee. Using Fashion Penny for your wholesale jewelry needs means you can be confident you will get quality jewelry at affordable prices quickly. For more information about the benefits of using Fashion Penny click here.
How can you offer such low prices and low minimum orders?
We manufacture in the USA and import products into the US so that we have inventory on hand at all times. All products pass through a quality control then are photographed and priced before ever reaching our retailers. While we do update our website with the most popular items, the majority of our inventory is only available via our downloadable product sheets.
Having inventory on hand and saving money on overhead and labor means we can afford to pass these savings on to you. There are low minimum purchasing requirements, no minimum per item requirement and true wholesale pricing. Because we adhere to a truly wholesale business model, you, the retailer, benefit by seeing this savings passed on to you.
ORDERING AND PAYMENT INFORMATION
Do I need to set up an account with your company?
No. When you make your first purchase, your account is automatically set up.
Do I need a Tax ID or a Resale License?
A Tax ID number and Resale License may be required by your local authorities and it is your responsibility to check the laws in your jurisdiction. However, we do not require this information unless you reside in Pennsylvania, USA. For PA residents we do require a Tax ID or must charge applicable sales tax as required by law. Every business outside the state of PA may place orders with no Tax ID. From time to time we may request proof of your resale license.
What if I am not happy with my order?
We are sure you will be completely satisfied with your selections. However, if you are unhappy for any reason, we offer a 100% money back guarantee. We back our products and service completely and our dedication to customer service is evident in our return policy. Not only can you return your merchandise but we will pay return shipping! No other jewelry wholesaler offers this! Contact customer service for a return authorization and instructions.
How do I contact you?
You can contact us via telephone toll free at 888-345-8004 during our normal business hours of Monday through Friday, 9 am to 5 pm Eastern. If a representative is unavailable or you call after business hours, please leave a detailed message and a customer support rep will call you back as soon as possible.
Alternately, you can email us at info@fashionpenny.com or fill out the contact form at http://www.fashionpenny.com/contact/.
Robert Vayner, CEO of FashionPenny can also be contacted directly via his Twitter account @RobertVayner. No other jewelry wholesaler is this accessible to their customers!
How do I keep up with new merchandise offered on your site?
Sign up to our newsletter so that you can see the latest products as they arrive. In addition, members who subscribe to the mailing list will have access to our latest tips, closeout deals, specials and promotions. Only those who are signed up to the mailing list have access to the latest news at Fashion Penny and only those who are subscribed can take full advantage of our latest deals.
How much do I have to invest to get started?
At Fashion Penny we have three buying levels. You can purchase from any of the buying levels at any time and each has its own unique benefits (link). We made sure that we offered buying levels for everyone’s budget. You can get started for as little as $50! Plus, there are no per item buying requirements.
May I purchase samples or a single item?
You can purchase less than the minimum buying tier of $50 whenever you want but we charge 2x the listed price. However, we will credit your account the difference toward your first order!
What payment methods do you take?
For domestic orders we accept Visa, MasterCard, PayPal, Cashier’s Check, Money order, Wire Transfer and Western Union. For international orders we accept Visa, MasterCard, PayPal, Cashier’s Check, Money order, Wire Transfer and Western Union. Please note that all transactions paid for via credit card will be shipped to the billing address only in order to ensure your security and prevent fraud.
What order methods do you have?
We accept orders via our online system, email or telephone. For those who want to order via our online system, your information is completely secure as we use 128-bit encryption to guarantee your personal information remains secure.
For email orders send us your personal information, product SKU #’s, quantity and shipping address. You will receive an invoice by email including product summary, shipping information, total and all instructions on how to make payment.
Telephone orders are the fastest way to get your order processed. Call us at 888-345-8004 and speak with one of our sales representatives. The rep will take your information and order and will have your order processed and ready to ship within 12-24 hours.
How is my order processed?
If you are paying by credit card, your order is immediately sent to our sales department. Your order is verified and once the sales rep is sure it is correct, your card will be charged for your merchandise and any applicable shipping costs. For US customers, shipping is free but for those outside the US there may be additional tariffs or customs fees applied. After your credit card is successfully charged you will be sent a receipt for your purchase showing you paid. Your fully insured order will ship within 24 hours of processing via USPS Priority shipping and you will be emailed a tracking number. Orders sent within the US typically take 2-3 business days. International between 5-10 days.
Do you ship outside the US?
Yes, we ship to anywhere in the world. Approximately 30% of our customers reside outside the United States. All our merchandise is sent using the Unites States Postal Service. We insure all packages and ship using Priority mail. Shipping typically takes 2-3 days to reach US destinations and from 5-10 days outside the US. Some additional shipping charges may apply to certain destinations.
How much is shipping?
If you are shipping to the United States and using one of our purchasing levels shipping is completely FREE! For all other shipments we assess a flat rate shipping fee. If you purchase merchandise for a total less than $50, a $6.95 shipping and handling fee will be assessed. All international shipments are subject to a $25 shipping and handling fee.
Do you offer express shipping?
Yes! If you are in a hurry and need to get your order faster we can ship your order via USPS Priority mail for an additional $6 or we can even ship USPS Overnight for an additional $20.